Delivery Policy:

We deliver to all areas within mainland Australia and Tasmania. We do not deliver internationally.

All orders are dispatched from our Brisbane, QLD warehouse and are delivered by Australia Post or Startrack.

Delivery Charges:

For all customers we charge a standard flat rate fee of $15.00+ per delivery.

Delivery Times:

Orders will be delivered to your nominated address between 9am and 5pm Monday to Friday, excluding Public Holidays.

All orders are dispatched within two business days. Delivery lead time will vary depending on your location.

Order Tracking:

Once your order has been sent from our Brisbane warehouse, we will send you a confirmation email which will include a tracking number. You will be able to track your order online by clicking one of the links below and entering your tracking number online:

https://auspost.com.au/mypost/track/#/search

https://startrack.com.au/track/search

Delivery Acceptance:

If you have not received your parcel or pickup notification from your store within ten working days of ordering, or your parcel has arrived damaged, please contact us at sales@cutterbuck.com.au or call 07 3906 3900 between 8.30am and 4.30pm Monday to Friday AEST.

Local Pickup

We can arrange local pickup at our office in Wacol, Brisbane, QLD.

Once order is placed we will pack the order and send a confirmation email of completion and that your order is ready to collect.

Collection is only available between 9am-4pm AEST Monday to Friday. Not available on Public Holidays or Weekends.

Collection Address:

Cutter & Buck Australia

Unit 10, 1472 Boundary Road

Wacol, QLD

4076

Please contact us if you cannot collect within 3 business days.

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Embroidered items are excluded. Merchandise must include all tags and be in its original, saleable condition.

Please contact us at sales@cutterbuck.com.au to discuss returns. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cutterbuck.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you need to exchange it for the same item of a different size, send us an email at sales@cutterbuck.com.au and send your item to: Unit 10/1472 Boundary Road, Wacol, QLD 4076.

Warranty Policy:

We stand behind the quality of our products and will gladly replace items that were delivered to you in damaged or defective condition within 12 months of the date of purchase. If you have received damaged or defective goods from Cutter & Buck Australia, please contact us immediately at sales@cutterbuck.com.au

We cover faulty workmanship or faulty materials. We do not cover normal wear and tear or misuse.

Shipping returns

To return your product, you should mail your product to: Unit 10/1472 Boundary Road, Wacol, QLD 4076.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@cutterbuck.com.au for questions related to shipping, refunds and returns.