FAQ's
Frequently Asked Questions
Welcome to the Cutter & Buck Australia FAQ page. Here, you’ll find answers to some of our most frequently asked questions about our products, orders and services.
We pride ourselves on providing friendly, helpful customer service. If you can’t find the answer you’re looking for, however, you can contact our team. We’ll then be happy to assist you with any further questions.
How can I purchase Cutter & Buck apparel?
Retail customers can purchase Cutter & Buck apparel through our online store or an authorised stockist. If you’d prefer to shop in person, visit the Stockists tab at the top of our website to find a retailer. Alternatively, contact us and we’ll be happy to help you find your nearest stockist.
Interested in becoming a stockist or reseller? We’d love to hear from you! You can complete a trade application by visiting the Wholesale tab at the top of our website. Alternatively, contact our team to discuss wholesale opportunities and how to get started.
How do I know what size I am?
Finding the right fit is easy with our Cutter & Buck size guide. We’ve put together a comprehensive guide to help you choose the right size for your preferred style.
Does Cutter & Buck Australia have any Social Media Pages?
What is the length of Cutter & Buck ladies skorts?
Our ladies’ skorts have a standard length of 18 inches, unless otherwise specified in the individual product description.
If you’re unsure about the length of a particular style, please contact our team for assistance.
Is the sizing the same as other branded polo’s?
Cutter & Buck polos traditionally offer a generous fit, so you may find the sizing differs from other brands. We recommend checking our size guide before ordering to help you choose the right size.
Can we order in product from the US Cutter Buck site?
Yes! We can arrange special orders for products available through the US Cutter & Buck website, subject to availability. However, delivery timeframes and pricing may vary depending on the product.
If you’re interested in a particular style, please contact our team for a quote and estimated delivery timeframe. Once we have the details, we’ll be happy to explore the available options with you. This way, we can help you find out what’s possible before you place an order.
How much is shipping?
For deliveries within mainland Australia and Tasmania, we charge a standard flat delivery fee of $15.00+GST per delivery. For orders shipped to New Zealand, however, the delivery fee is $30.00+GST per delivery.
We dispatch all orders from our Brisbane, Queensland warehouse using Australia Post or StarTrack. After your order has been dispatched, we’ll email you a confirmation with tracking details. This means you can then follow your delivery online.
Can i return or exchange my items?
Yes! You can return or exchange eligible items purchased through cutterbuck.com.au within 30 days of the purchase date, as long as they meet our returns policy.
To qualify, items must be:
- Unworn, unwashed and unused.
- Returned with all original tags attached.
- In their original, saleable condition.
However, please note that embroidered items are excluded from our returns and exchanges policy. Additionally, we must receive the original merchandise at our warehouse before we can process a refund or exchange.
If you’d like to arrange a return or exchange, simply email sales@cutterbuck.com.au. Our team will then be happy to assist you with the next steps.
Where can i try on products before ordering?
You can visit one of our authorised stockists to try on selected Cutter & Buck products before placing your order. To find a retailer near you, simply visit the Stockists tab at the top of our website.
Please note that our head office and warehouse are not open to the public and do not operate as a retail outlet. Therefore, we cannot accommodate walk-ins. Instead, you can place your order through our online store or an authorised local stockist.